Terms & Conditions
Pence Visual Communications dba FASTSIGNS® of Cincinnati, OH - Highland Ave.
WE WANT YOU TO LOVE YOUR NEW CUSTOM SIGNS. PLEASE READ BELOW FOR FREQUENTLY ASKED
Artwork: The customer agrees that you will NOT provide any artwork files containing any of the following: offensive,
indecent or improper material, any material that could give rise to criminal liability under applicable law; and any material
that could infringe on other intellectual property rights without the permission of the owner of these rights. We reserve the right to refuse an order without disclosing a reason.
Proofs: The staff at FASTSIGNS® of Cincinnati, OH - Highland Ave. will inspect your artwork prior to production and make every effort to point out concerns. An electronic proof will be made available for your review. An electronic proof is not an accurate representation of printed color, but is a final opportunity to check design, layouts and text. The customer is fully responsible for final proof approval prior to production, so please review it thoroughly. Any project that has been approved cannot be altered or changed due to the nature of the sign production process, and no refunds will be given.
Accuracy of Specifications: Quotations are based on the accuracy of specifications provided to us by the customer. If
we discover after accepting a project or file that there are corrections or modifications needed, we will notify the customer immediately, at which time a decision will be made whether there will be additional costs and how the customer wishes us to proceed. We make every effort to quote a job accurately, but in the event of unforeseen circumstances or costs, we will notify customer if delays will result. Depending on the product specifications, additional fees may apply. Fees are determined & based by a customer’s specifications, difficulty of work, et cetera. If we discover a customer’s project will require additional fees, we will notify the customer prior to production work.
Art Resolution: We will make every attempt to provide high quality resolution images for customer provided art. For quality images, artwork must be provided in acceptable quality. Vector art and/or images at a minimum of 300 DPI “at scale” are strongly preferred. Resolution below that cannot be assured to be free from pixilation or “fuzziness.”
Exact Color Matching: There will be a difference between what you see on your computer screen and what is produced.
The differences are caused by a variety of reasons such as paper type, ink, equipment etc. FASTSIGNS® of Cincinnati, OH - Highland Ave. will
perform our production work as determined by generally accepted trade technical methods. We will provide a color
matching service. However, we do not guarantee an exact color match to art or specification submitted. We will produce
pleasing colors using standard ink densities. The finished product quality will be the best we can produce according to our equipment abilities.
Graphic Design Services: Unless provided as a separate compensated service (i.e. design services), artwork created in
the creation of signs by Employees of FASTSIGNS® of Cincinnati, OH - Highland Ave. are the sole intellectual property of FASTSIGNS® of Cincinnati, OH - Highland Ave..
Electronic Manuscripts and Images: Customers are responsible for keeping originals of hard copies and digital files of artwork, transparencies and instructions of all requested work. FASTSIGNS® of Cincinnati, OH - Highland Ave. is not responsible for accidental loss or damage to media supplies by customer or for errors on supplied artwork files, hard copies etc. FASTSIGNS® of Cincinnati, OH - Highland Ave. assumes no liability for problems that may arise because of content or condition of information given by customer.
Changes/Corrections/Errors: We reserve the right to correct inaccuracies, omissions, prices, descriptions, errors relating to productions, availability, & update information anytime with or without prior notice.
Customer Submitted Files: FASTSIGNS® of Cincinnati, OH - Highland Ave. has an unrestricted license to use/display/reproduce/modify/transmit
& distribute information & designs given to us by customers to the extent permitted by Law - we reserve the right to use
photos of customer artwork/products for use on our website gallery as samples of our work that we have completed.
FASTSIGNS® of Cincinnati, OH - Highland Ave. will not sell images or information given to us by customers unless prior written consent is given.
Pick-up/Past Due Orders: Pick-up orders will be kept for a minimum of 30 days. If the order has not been picked up after
30 days we reserve the right to ship or deliver to the customer, charged at normal rates with payment method on file. All
orders not collected within 90 days may be forfeited.
Job Cancellation: A charge equal 20% of the total order amount may be charged if the order is downgraded or cancelled
if it is requested after design and BEFORE sending to production.
Prices & Payment: All prices and specifications are subject to change without notice. Excluding orders on account, the
minimum order is $50.00. Orders less than that will be billed at $50.00. Orders under $250.00 require payment in full prior to production. Orders over $250.00 require a minimum 50% deposit prior to production. Signage is a custom product and all sales are final. A fee of $40.00 for returned checks in addition to amount due. Local sales tax is charged unless the customer provides of tax-exempt status documentation at the time of the order.
Turnaround: We do our best to be efficient and to provide accurate turnaround estimates. We do not guarantee lead
times. Factors such as order size, material and material backlogs may affect lead times. Rush services may be available.
Installation: Weather may affect installation schedules. Some products require a minimum temperature for installation.
Please notify us if there are any known unique site specifications. Additional fees may apply in the event of unforeseen
underground/in-wall obstructions. Old sign materials will be removed for disposition unless specifically noted in scope of
work.
Installation Services: When we provide installation of products provided by others - we are not responsible for design,
dimensions, damaged, defective, or out-of-date product performance of provided products.
Customer Installation: We do not warranty installation by others, including product choice, adhesion & dimensions.
Graphics should be applied immediately for best performance. Please ask about professional installation.
Wall Graphics: Modern paints contain various proprietary compounds. We follow manufacturer best practices for prep
and installation. Please inform us if a wall has been painted in the last 30 days or has been exposed to contaminants. We
cannot guarantee adhesion on recently painted walls. We offer an adhesion test service.
Vehicle Wraps: Quotes are for installation on clean vehicles. A cleaning fee will be assessed for dirty vehicles. Please
view our policy at https://www.fastsigns.com/highland-ave-cincinnati-oh/ or ask your rep for full vehicle wrap terms and
conditions.
Vehicle Magnets: Magnetics require special care and are not recommended at high speeds. Please visit
https://www.fastsigns.com/highland-ave-cincinnati-oh/ or ask us for more information.
Dry Erase Film: For best results use Avery Marks-a-lot® or Expo Scents®
Customer Responsibility: By accepting or providing a proof to us you are agreeing that you have completed a careful
review of all aspects of your order and proof an in so doing you accept financial responsibility for any errors or omissions
which you have not noted or corrected in writing, including DIMENSIONS, QUANTITY, MATERIALS, SPELLING, COLOR,
CONTENT, LAYOUT, and PRODUCTION METHODS. All sales are final. Customer accepts liability for damage upon
receipt of product.
Payment: In the event Fastsigns deems it necessary to use the services of a collection agency or attorney for amounts
due to FASTSIGNS hereunder, FASTSIGNS shall be entitled to recover from client any collection or attorney fees and cost incurred.
No Additional Warranties: FASTSIGNS® of Cincinnati, OH - Highland Ave. workmanship and quality follow the general industry standards.
FASTSIGNS® of Cincinnati, OH - Highland Ave. warrants that their products meet industry standards. FASTSIGNS #221701 makes no other
warranties and no actions or words of FASTSIGNS® of Cincinnati, OH - Highland Ave. officers, employees or agents shall constitute a warranty.
When the Company has determined that the product is defective, it will be replaced at FASTSIGNS® of Cincinnati, OH - Highland Ave. discretion. A credit may be offered instead of a replacement. No other warranty is expressed or implied.
Shipments: Shipment are FOB Origin, prepa and add. Quoted prices do not include shipping or handling fees unless
otherwise noted. Shipping can be arranged, upon request. FASTSIGNS® of Cincinnati, OH - Highland Ave. is not responsible for damages incurred
during shipping. It is suggested that the customer arrange for insurance with the carrier. FOB is Cincinnati, OH.
Email Notifications: By utilizing an account or purchasing an order through FASTSIGNS online portal, website or other
electronic means, you agree to receive emails related to the status of your account or order.
Limitation of Liability: The company shall not be liable for any loss or damages, including direct, indirect, consequential,
incidental, punitive or special damages, including, but not limited to, loss of anticipated profits or benefits, or delay
damages, whether based upon a breach of the Invoice or negligence, and whether grounded in tort contract, civil law or
other theories of liability, arising out of the use, ownership or possession of the product(s), whether or not the company
has been advised of the possibility of such damages. You hereby agree lo release, discharge and hold the company, it’s
officers, agents, and employees harmless from liability for any loss, damage, injury or death which may arise out of the
use, ownership or possession of the product(s), whether or not there is concurrent active or passive negligence on the
part of the company or its officers, agents or employees. The company shall not be liable for any damage incurred after
transfer to the customer.
Use & Safety: There are no representations or warranties by Seller that the goods sold hereunder comply with the
requirements of federal, state and local laws and industrial codes. Buyer acknowledges that it is Buyers responsibility to
provide proper safety devices and equipment for the particular application or use intended by Buyer.
Governing Law: This Agreement shall be governed by and construed and enforced in accordance with the laws of the
State of Ohio without giving effect to the conflict of law principles thereof. Except as provided in Section 8, any actions or proceedings instituted under this Agreement with respect to any matters arising under or related to this Agreement shall be brought and tried only in the Court of Common Please, Hamilton County, Ohio.
Force Majeure: The Company shall not be liable for any delays in delivery or performance due to contingencies beyond
the reasonable control of the Company, including, without limitation, fire, flood, epidemic, unusually severe weather, strike, acts of God, riots, acts of war, acts of terrorism, embargoes, transportation failure, compliance with any law, regulation, guideline, or order of any governmental body or instrumentally thereof.
No Modification of Terms and Conditions: All services provided by the FASTSIGNS® of Cincinnati, OH - Highland Ave. are subject to these
terms and conditions. By requesting FASTSIGNS® of Cincinnati, OH - Highland Ave. to perform services and produce products for you, you are
agreeing to our terms and conditions without modification. Customers are responsible for reviewing our terms and
conditions prior to submitting request for work. Customers agree to indemnify and hold FASTSIGNS® of Cincinnati, OH - Highland Ave., its parent
and affiliate companies, subcontractors and employees harmless.
WE'D LOVE TO EARN YOUR BUSINESS. PLEASE CALL US WITH QUESTIONS.
