They handled mine beautifully.
I never leave reviews, but this one is truly noteworthy.
Monday, 10/17/2025 — I’ve got to say, the staff here really know their stuff. Monica and Shelby were attentive, professional, efficient, knowledgeable, and incredibly understanding.
On my second visit, I was picking up a large materials order — some of which had to be cut down to fit in my car. When I reached for my wallet, it wasn’t there. I already knew from my first visit that they didn’t take Apple Pay, and I was horrified. Under the circumstances, I simply wasn’t going to be able to pay on the spot.
I looked at Monica and Shelby and told them I’d call as soon as I got back to my shop in Novato. Now, Monica and Shelby are not “greenhorns” or naïve — they’re sharp, technical businesswomen. And to the owner of this branch: you hired two winners.
They broke protocol and went with their gut. No matter how prepared you are, there’s always going to be a situation that throws you for a loop. They handled mine beautifully.
Arnold core audio designs